Privacy Policy
Privacy Policy
eHealthmall , (collectively "we", “us”, the
"Company", "EHEALTHMALL" ) respect
the privacy rights of visitors to the Company’s website and mobile app and of
individuals who participate in, access or sign up to any of the Company's
services, activities or online content including without limitation our
business partners’ products and services (collectively referred to as
"Services"). We endeavor to ensure that all our collection,
transmission, storage and usage of personal data is carried out in compliance
with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong
Kong Special Administrative Region (the "PDPO"). By providing your
personal data to us, you are consenting to this Privacy Policy.
The term "personal data" shall
have the meaning ascribed to it by the PDPO.
PURPOSE OF COLLECTION AND USE OF
PERSONAL DATA
You need not supply any personal data in
order to access the Company’s website or mobile app. When you participate in,
access or sign up to any of the Services, personal data is collected from you
to enable us to provide you with the Services. You may decline to provide us
with the requested personal data, but in such case we may not be able to
provide the Services to you. By submitting your personal data you consent to
the use of that data as set out in this Privacy Policy Statement.
Personal data collected from you may be
used by the Company for, without limitation:
· identifying
you and any accounts you hold with us
· enabling
the provision of the Services to you
· conducting
identity verification and/or credit checks
· processing
applications or renewal applications for our business partners’ products and
services, including without limitation insurance and financial products, on
your behalf
· processing
insurance claims for our business partners’ products and services, on your
behalf
· processing
of payment instructions or collection of amounts outstanding from you in
relation to the provision of the Services
· order
processing, billing and fulfilment
· enabling
us to store your personal data so you do not have to re-enter it each time you
purchase a product or renew an insurance product
· direct
marketing of the Services (see section “Direct Marketing” below)
· direct
marketing of the products and services of the Company’s business partners (see
section “Direct Marketing” below)
· designing
services for you
· conducting
research, statistical analysis and behavioral analysis
· conducting
program viewership survey and analysis
· customer
profiling and analysing your purchasing preferences
· enabling
you to participate in interactive features of our service, including
identifying your friends or individuals, and sharing and communicating with
them your shopping experience, when you choose to do so
· making
suggestions and recommendations to you and other users of our Services or goods
and services that may interest you or them
· customising
the Company’s website and its content to your particular preferences
· provisioning
of customer services
· handling
your complaints and account enquiries, and handling any claim, action and/or
proceedings against the Company or any party
· fraud
prevention and detection
· auditing
purposes
· making
such disclosures as required by applicable laws, rules and regulations
· any
other purposes directly related to the purpose for which the personal data were
originally collected
TYPES OF PERSONAL DATA COLLECTED
Types of personal data collected by the
Company may include, without limitation:
1. Your
personal information and contact information such as your name, gender, date of
birth, identity card number, telephone number, social media contact, email
address, residential address, mailing address, and billing address;
2. Your
business information such as company name and business title;
3. Your
account details, including first and last 4 digits of credit card account
numbers, or user accounts;
4. Your
household income range, and personal interest;
5. IP
address, real-time geographic location data, browser settings, browsing
records, and/or other Internet log information of your computer or mobile
device; and
6. Telephone
numbers and email addresses contained in your phone book, when you choose to
participate in interactive features of our service. In this case we will have
informed you when you access to our service and by providing that data to us
you agree that you have obtained consent from those individuals in the phone
books.
CONFIDENTIALITY, DISCLOSURE AND SECURITY OF PERSONAL DATA
The Company does not trade your personal
information and contact information for gain without your written consent. All
personal data collected and held by the Company will be kept confidential, but
where disclosure is necessary for the Company to comply with any statutory
obligations or requirements, or for the Company to provide the Services to you
or to carry out the original purpose, or a directly related purpose, for which
the personal data were collected, those data may be provided to the following
parties (whether within or outside Hong Kong):
· Competent
court of law, law enforcement agencies, or other governmental or statutory
authorities, institutions or organisations;
· Company’s
associated companies, business partners, contractors, agents, sellers or
suppliers of the goods/services, or other service operators, who are involved
in the sales and marketing, administration or provision of the Services;
· Company’s
business partners including without limitation insurance companies who assess
and/or process insurance applications, renewal applications, insurance claims
and settlements, provide insurance services for you and/or handle enquiries or
complaints
· Any
other person under a duty of confidentiality to the Company including a member
of its group of companies, IT consultants, data processors, auditors,
accountants, or lawyers, which has undertaken to keep such information
confidential; and
· Banks,
financial institutions, insurance companies, credit card issuing companies or
debt collection agencies.
Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.
All reasonable efforts are made to
ensure that any personal data held by the Company is stored in a secure and
safe place.
All personal data which we collect is
kept confidential to the best of our ability. You will appreciate however, that
we cannot guarantee the security of transmission.
If you purchase our business partners’
products or services including without limitation insurance products, your
personal data will be transferred to that business partner and your personal
data will be used, processed and stored in accordance with that business
partner’s privacy policy, which is outside our control. Please refer to the
relevant privacy policy of our business partner.
TRANSFER OF PERSONAL DATA OUTSIDE HONG
KONG
If necessary, the Company may transfer
the personal data to places outside the Hong Kong Special Administrative Region
for carrying out the purposes, or the directly related purposes, for which the
personal data were collected. All the transfer of those personal data will be
carried out in compliance with the requirements of the PDPO.
RETENTION OF PERSONAL DATA
If you choose, or you are provided with,
a user identification code, password or any other piece of information as part
of our security procedures, you must treat such information as confidential.
You must not disclose it to any third party. If your mobile number is used for
account login, you shall ensure that timely update is made by logging in to
your account at “Account Profile” when your mobile number is to be changed or
returned to your mobile operator. This is important to ensure that your account
information will not be accessed by a third party who may have acquired the
right to use your discarded mobile number. You are solely responsible for
securing your account in this particular way. We shall have no liability to you
for any loss or damage in this regard.
Unless there is a mandatory legal
requirement for us to keep your personal data for a specified period, we will
only retain your personal data for as long as is necessary to fulfill the
purpose for which the personal data were originally collected.
DIRECT MARKETING
From time to time, the Company may use
your personal data to send you news, offers, promotions and joint marketing
offers and the Company requires your consent for that purpose. We may contact
you by email, in-app notifications, social media, text/picture/video message or
mail.
Your name, email address, contact
address, social media contact, date of birth, products and services portfolio
information, transaction patterns and behaviors, browsing records, content
viewing habits and personal interests held by the Company may be used by the
Company in direct marketing of the Services and the following products or
services offered by the Company’s business partners or the registered merchants
of eHealthMall, including without limitation: food and beverages,
groceries, household products, personal care and health, skincare and makeup,
maternity and baby, pets, electrical appliances, houseware and furniture,
dining and lifestyle, sports and travel, toys and books, telecommunications,
media and entertainment, fashion and insurance and financial products, which
may be of interest to you.
If you prefer not to receive any direct
marketing communications from us or our marketing partners, you can opt out at
any time by updating your preferences through your registered account or a
unsubscribe link provided. Upon receipt of your request, we shall cease to so
use your personal data as soon as possible without charge to you.
USE OF COOKIES
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:
· recognise
you whenever you visit this website
· obtain
information about your preferences, viewing and browsing behavior, online movements
and use of the Internet
· keep
track of the items stored in your shopping basket and take you through the
checkout process
· carry
out research and statistical analysis to help improve our Services and to help
us better understand our visitor and customer requirements and interests
· target
our marketing and advertising campaigns and those of our business partners and
advertisers more effectively by providing interest-based advertisements that
are personalised to your interests
· make
your online experience more efficient and enjoyable
· enable
tighter security
The information we obtain from our use
of cookies may not contain your personal data. Although we may obtain
information about your computer or other electronic device such as IP address,
browser settings, browsing records, and/or other Internet log information, this
may not be able to identity you personally. To the extent that non-personal
data is combined with personal data, we treat the combined data as personal
data for the purposes of this Privacy Policy Statement. In certain
circumstances we may collect personal data about you, but only where you
voluntarily provide it by completing an online form, or where you purchase
goods from our website or use the Services.
If you want to disallow the use of
cookies, you can do so on your own web browser. If you disable cookies, you
acknowledge that you may not be able to use some of the functionality of our
website.
LINKS
This Privacy Policy Statement only
applies to the Company’s website. Our website may contain links to other sites
and pages. By activating a link, such as for example by clicking on the banner
of an advertiser, you leave our website and the Company does not exercise
control over any personal data or any other information you give to any other
entity after you have left our website. Access to and use of such other
websites is at your own risk.
DATA ACCESS AND CORRECTION
If you have any query in relation to the
Company’s privacy policy or you wish to access or correct your personal data
held by us, you may contact us by writing to the following address:
eHealthmall Medical Group Limited
eHealthMall
The Company reserves the right to
charge you a reasonable fee for complying with a data access request as
permitted by the PDPO.
In the event of any discrepancy or
inconsistency between the English and Chinese versions of this Privacy Policy,
the English version shall prevail.
We keep this Privacy Policy under
regular review and place updates on our website from time to time.
Last Updated: February 2020
eHealthmall by Kony Medical Group Ltd.